BPM2102 Customer service & logistics

To course intends to enable the learner know the meaning and importance of customer care, Learn how to treat the customer, appreciate the need of caring for the customer.
 

Course Objectives 
The course is intended to equip students with the ability to:

• Develop skills and competence in customer service concepts in logistics management.
• Manage customers through the entire supply chain of an organization

Learning Outcomes
By the end of this course the learner should be able to;

• Appraise prospective investment in customer care relationships.
• Learn the meaning and importance of customer services.
• Appreciate the characteristics of customer services.
• Describe service quality and quality determinants of customer relations.