BPA1206 Conflict Management

Conflict is a natural and common phenomenon in social interaction. While different types of conflict management are discussed as important public administration roles, there are few opportunities in the social work curriculum for students to explore the theoretical basis for a conflict resolution approach or to gain experience in how to put a comprehensive set of conflict resolution techniques into practice. This course will identify a range of conflict resolution approaches, but will focus primarily on negotiation, mediation, and advocacy.

Course Objectives
This course will enable students to:

• Define diversity 
• Explain the dimensions of diversity 

Learning outcomes
At the end of this course, students will be able to:

• Understand what diversity means to an individual
• Acknowledge  dimensions of diversity 
• Identify words that are related to the diversity concept.